Privacy Policy

This site is owned and operated by MEND Water. We provide Home & Office Water Delivery Service. We take your Internet privacy seriously. We want to ensure a safe and enjoyable experience as you browse our site. In order to enhance your browsing experience we feel you should understand our policy and terms of conditions.

Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

MEND Water tracks and records:

• Optional information through voluntary completion. Optional information can include opting to receive electronic newsletters and the participation in: polls, surveys, and forums.
• Tracking information that is acquired through computing the page views of our site. The information gathered helps us alter our site to meet the needs of the customer as well as provides our advertisers and sponsors with an accurate demographic of our sites viewers.

Under no circumstances does MEND Water reveal any information about a certain user to a third party.

How we use your personal information

We use your personal information for the following purposes, to:

• Communicate with you
• Verify your identity to prevent fraud in compliance with applicable law
• Create your account
• Provide you with MEND Water including respond to your requests for support
• Develop and improve MEND Water
• Manage your order and our customer relationship
• Market and advertise our Services
• Perform surveys
• Provide internal training and ensure quality assurance
• Improve and optimize your interactions with our teams
• Connect you to and optimize your experience using our Website, Apps, and Services
• Provide customers dashboards and reports
• Conduct fraud and threat analysis and detect and prevent spam or unlawful or abusive activity or other violations
• Monitor performance of our data centers and networks
• Conduct analytics to improve MEND Water’s Website performance
• Personalize your experience with our Websites, Apps and Services
• Comply with applicable law including those regulating call detail records
• Perform billing for our Services

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you.

We do not pass any individual’s consent to receive SMS from MEND Water to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.

How we collect your personal information

• We collect your personal information when you actively provide it to us through your interactions with us.
• We may automatically collect personal information from you as you use our Apps and Services, as a user or a participant, including recording communications, when enabled, or when you visit our Websites.
• We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
• We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.

What personal information we collect

Personal information you actively provide to us or we collect from third parties, business partners, other users, and service providers, or which is publicly available:

• Your contact information / identifiers: Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.
• Your payment information: Billing name, address, and credit card or other payment information.
• Other information: Social media profiles, LinkedIn URLs, custom profiles and any other information about you that you may voluntarily provide or any information about you that may be publicly available.

Personal information we collect through your interactions with MEND Water, our Websites, Apps and Services as a user or a participant:

• Account information: Account holders’ usernames and account numbers, language preference, title, department.
• Information about your use of non-MEND Water services: Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.
• User content: Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. Note that users and participants control the content that they provide, and it may include any category of personal information.
• Service usage data: Device information (such as IP address, ISP, device and operating system type and version), system logs, internal feature usage analytics, cookie identifiers, traffic data about the communications that take place through our platform, quality of service data, fraud and threat analysis data, and connection type and related information (e.g., connected over WiFi).
• Geolocation information: Information about where you are located when using the Services.
• SMS messages: Content of blocked SMS messages that violate our spam rules.
• Inferred or derived data: Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.
• Your communications with us: Surveys, voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our Services or Websites, etc.
• Other information: Any personal information that a user or guest voluntarily provides through their use of the Services, including synchronizing contact information, or through integrations with other applications.

How we respect your privacy rights

We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

We provide our Services as ordered by our customers and in that context, we act as data processor or service provider on behalf of our customers. If you believe MEND Water may have collected or stored personal information about you on behalf of a MEND Water customer as a data processor or service provider, or if you wish to access, review, modify or delete any content of your communications, you should direct your request to that customer.

If you are a resident of a state within the United States that has an applicable and effective privacy law, you may have the following additional rights:

• Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
• Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
• Deletion: You have the right to request MEND Water to delete the personal information we have collected about you under certain circumstances.
• Non-discrimination: You have the right to not receive discriminatory treatment for the exercise of your privacy rights.
• Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
• Opt-out of selling or sharing your personal information: You have the right to request MEND Water to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. MEND Water does not sell your personal information as may be commonly understood.
• No automated decision making: We do not undertake any decision making about you based solely on automated processing, including profiling.

We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure. We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable privacy laws.

You can manage your communication preferences by following the instructions included in each promotional email from us to unsubscribe from that particular mailing, or by sending us an email at hello@mendwater.com.

How we keep your personal information secured

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

How long we retain your personal information

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes. Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Optional policies

• Optional information: We offer an amenity of cost free services that ask the user to voluntarily submit personal information.
• Electronic newsletter policy: Users who agree to join our site through providing an email will be given the choice of receiving our electronic newsletter. MEND Water collects the email addresses of users who voluntarily sign up to receive these newsletters via email.
• Forum/blog policy: To participate in MEND Water forums and blogs the user must register separately if they wish to post in forums and blogs. The user does not need to register for this free option in order to visit the site.
• Surveys: MEND Water seasonally conducts surveys in order to understand and accommodate our viewers’ needs. The information we gather about a specific individual user is never shared with any third party.

Usage tracking

MEND Water tracks user traffic patterns throughout our site. However, we do not correlate this information with the information taken from our individual users. MEND Water does collect information in accordance to a user’s domain name, browser type, and MIME type. We do this by recording this information from information contained in the user’s browser.

MEND Water occasionally tracks and catalogs the search terms that users enter in the Search function. We use tracking information to determine which areas of our sites users like, never to track an individual user or an individual user’s personal actions. This information is gathered to see how each website page is doing. This helps us in creating a more user-friendly site.

Cookies

We may put a file named a cookie in the browser files of your computer. The cookie does not have any of your personal information, but it will help us to use the information you have voluntarily provided from joining our site. We do this in order to enhance your MEND Water experience. MEND Water uses cookies to track user website patterns. Our advertising network sends a one-time cookie to trace ad impressions and click rates.

You can take cookies off your computer by simply turning them off on your browser. Having cookies active is not required to visit and use the site; however, cookies are required if the user wants to take part in our blogs, polls, and surveys.

Information usage

As stated above, MEND Water uses information that is voluntarily provided in order to enhance our site and our product. We send newsletters to subscribers on a regular schedule and occasionally send out special editions when we feel that something new and exciting is being done at MEND Water that may spark the interests of our subscribers. MEND Water keeps newsletter mailing lists completely confidential from third parties, which includes advertisers and sponsors.

MEND Water may acquire revenue from sponsorships and advertising. Under no circumstances does MEND Water reveal any information about a certain user to a third party. Advertisers and sponsors will never know that the user has clicked their ad on our site. MEND Water will not disclose any information about any individual user with the exception of complying with the law or to protect the personal safety of our users or public.

Sharing of information

MEND Water uses the information above to continue the enhancement of our site for our users. MEND Water will not disclose any information about any individual user with the exception of complying with the law or to protect the personal safety of our users or public.

Submissions policy

MEND Water is pleased to hear from its users and welcomes your comments regarding MEND Water’s services and products. Nevertheless, MEND Water’s long-standing policy does not allow it to accept or consider creative ideas, suggestions, or materials other than those it has specifically requested. While we value your feedback on our services and products, we request that you be specific in your comments on those services and products, and that you not submit any creative ideas, suggestions, or materials. Accordingly, we ask that you do not send us any original creative materials such as show designs, photographs, drawings, or original artwork.

If you at any time send, provide us with, or post certain specific submissions at our request (e.g., via message boards or in connection with sweepstakes, contests and/or other promotions) or if you at any time send us creative suggestions, ideas, notes, photographs, drawings, concepts, or any other information (each, a “submission”), the submission will be treated as non-confidential and non-proprietary in each instance. None of the submissions shall be subject to any obligation of confidence on the part of MEND Water, and MEND Water shall not be liable for any use or disclosure of any submissions. Any submission may be used by MEND Water without restriction for any purpose whatsoever, and you hereby irrevocably waive, release and give up any claim that any use of such submission violates any of your rights.

By submitting a submission to this website or MEND Water, you represent that such submission is original with you and does not conflict with, violate or infringe upon the rights of any third parties. All submissions to the website and/or MEND Water shall be the sole property of MEND Water and will not be acknowledged or returned. You agree and understand that MEND Water is not obligated to use any submission you make and you have no right to compel such use. Your rights and remedies in any dispute arising from MEND Water’s use of any submission shall be strictly limited to the right to recover damages, if any, in an action at law.

Your consent

By viewing our site you are consenting to the policies shared above. If we decide to change our policy at any time it will be posted on the site and the user will be able to see any policy changes that could alter their viewing experience.

Security policy

At MEND Water, keeping our customers’ personal financial information safe and secure is of the utmost importance to us. We keep your confidentiality and financial security by encrypting your personal information, including your credit card number, and sending that information over secure Internet lines using Secure Socket Layer (SSL) technology. Your browser will inform you when the line is secure — look for the lock icon and an https address.

We take extreme caution and care in making sure your online purchases are safe and secure with MEND Water. Our various firewalls and security measures keep risks negligible and keep your information safe and secure.

If you still have any questions or issues with the website security provided above you can contact us at hello@mendwater.com. Also keep in mind that email is not a safe and secure way to send financial information, so please refrain from sending us personal information via email.